Privacy Policy - Seven Star Improvement

Last Updated: June 12, 2025

Seven Star Improvement LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal data we collect from our customers, how we use and store it, and with whom we may share it. Our business serves customers in the United States only, and we strive to comply with all applicable U.S. privacy laws (such as the California Consumer Privacy Act, or CCPA, as applicable) in protecting your information. By using our website or services, you agree to the practices described in this Privacy Policy. If you have any questions, please contact us using the information provided at the end of this policy.

Information We Collect

We only collect information that you voluntarily provide to us or that is necessary to provide our home improvement services. This includes:

Personal Identifiers: Name, phone number, email address, and mailing address (typically your project or home address).
Project Details: Information about your home improvement project (for example, the type of work you need, project specifications, and any relevant details you share with us).
Inquiry Details: If you contact us via our website forms, phone calls, or through third-party lead platforms (like Angi Ads), we collect the information you provide during those communications.
Financing Application Info: If you choose to pursue financing for a project through our partner, Foundation Finance Company, you will be directed to submit your application and sensitive financial details directly to Foundation Finance. We do not receive your sensitive personal financial information (such as Social Security numbers or bank details) from those financing applications – we only receive necessary updates (e.g. approval status) so we can move forward with your project.
Automatically Collected Data: Like most websites, our site may automatically collect some technical data when you visit, such as your IP address, browser type, and browsing behavior on our site. This information helps us improve our website experience, but it generally does not identify you personally. We do not use this information for profiling or targeted advertising.

Importantly, we do not collect any payment or credit card information through our website. Any payments for our services are handled through other means (e.g., check or third-party financing as mentioned), so we will never ask you to enter sensitive financial information on our site.

How We Use Your Information

We use the personal information we collect strictly for legitimate business purposes in providing you with our home improvement services. These uses include:

Providing and Improving Services: We use your contact and project information to contact you for estimates, schedule appointments, perform the home improvement services you requested, and ensure quality results. Your information helps us understand your project needs and tailor our services accordingly.
Communications: We may call, text, or email you to discuss your project, provide updates, and respond to your inquiries. We also use your information to send service-related communications such as appointment reminders, progress updates, or follow-ups to ensure your satisfaction.
Facilitating Financing: If you express interest in financing, we will guide you to our financing partner (Foundation Finance) and help facilitate the process. While Foundation Finance collects your financing application directly on their platform, we may use your contact information to assist you in the application process and to follow up on the financing status (e.g. to confirm if you were approved, so we can proceed with scheduling your project).
Arranging Material Delivery & Installation: For some projects, we may need to order materials to be delivered directly to your address (for example, having materials shipped from a supplier like Lowe’s to your home). We will use your name and address to arrange these deliveries. Similarly, if we work with independent subcontractors or installers to complete certain aspects of a job, we will share the necessary details with them (such as your name, address, and project requirements) so they can perform the installation or service.
Record-Keeping and Legal Compliance: We maintain records of projects and communications (using our customer relationship management system) for internal record-keeping, to track our jobs and warranties, and for tax or legal compliance purposes. This helps us provide ongoing service (e.g., if you have a warranty claim or future project) and to comply with any record retention requirements.
Marketing (Limited): We do not add you to a mass marketing mailing list without your consent. We may occasionally inform you of new services, promotions, or request feedback only if you have an existing relationship with us or have opted in to such communications. You always have the choice to opt out of marketing messages, as described in the “Your Rights & Choices” section below.

We will not use your personal information for any purposes unrelated to the above without first obtaining your consent. If we ever need to use your information in a way not described here, we will notify you and obtain consent when required.

How We Share Your Information

Seven Star Improvement LLC respects the confidentiality of your personal data. We do not sell your personal information to anyone, and we only share it with third parties in ways that are necessary to run our business or required by law. Below are the types of third parties and scenarios in which your information may be shared:

Service Providers: We use trusted third-party service providers to help us operate our business. For example, we store customer contact and project information in our Zoho CRM, and we use Google (e.g., Gmail/Google Workspace) for email communications.
Financing Partner: If you apply for financing through Foundation Finance, you submit directly on their website. We receive only limited updates (e.g., approval status).
Suppliers: For project materials, we may share your name, delivery address, and phone number with suppliers (e.g., Lowe’s) to arrange deliveries.
Independent Contractors / Installers: We share necessary project and contact details with subcontractors to complete your project.
Third-Party Lead Sources: If you were referred via a platform like Angi, we handle your info per this policy after receiving it.
Legal Requirements and Protection: We may share information if required by law or necessary to protect our rights, property, or customer safety.
Business Transfers: If our company is acquired or merged, customer information may be part of the transfer.

We do not sell, rent, or trade your personal information.

Data Security and Storage

We use standard security measures such as HTTPS and access controls. While we strive to protect your information, no system is 100% secure. You provide data at your own risk. In the event of a data breach, we will notify affected individuals and comply with legal obligations.

Data Retention

We keep your data only as long as necessary for business, legal, or warranty purposes. If you request deletion, we will comply unless retention is required by law or for legitimate reasons such as taxes or legal claims.

Your Rights & Choices

Access and Update: You may request what data we hold and ask for corrections or updates.
Request Deletion: You may ask us to delete your data, unless legally required to retain it.
Right to Know (California residents): You can request a summary of what data we collected, where it came from, how it was used, and to whom it was shared.
Opt-Out of Communications: You may opt out of non-essential communications at any time.
Do Not Sell My Info: We do not sell personal data, but we honor opt-out requests regardless.
Non-Discrimination: We will never discriminate based on your privacy choices.

We may need to verify your identity before fulfilling any rights requests. We will respond within required timelines and explain any delays or legal exceptions that apply.

International Users

We serve U.S. customers only. If you access our site from another country, your data will be processed in the United States, and foreign laws (such as GDPR) will not apply.

Children’s Privacy

We do not knowingly collect data from children under 13. If we discover it has been provided, we will delete it. Parents can contact us to request removal.

Changes to This Privacy Policy

We may update this policy periodically. Any changes will be reflected with a new “Last Updated” date. Material changes may be highlighted more visibly on our site.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Seven Star Improvement LLC
Attn: Owner
Email: sales@sevenstarimprovement.com
Phone: (317) 214-0912
Mailing Address: PO Box 1068, Mooresville, IN 46158

We appreciate your trust and are committed to protecting your privacy while delivering high-quality home improvement services.